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Frequently Asked Questions
Answers to the most common questions about shopping, payment, and orders. If you have other questions we weren’t able to address here, feel free to email us.
Shopping
What Shipping Methods Are Available?
We offer free shipping on every order, no minimum spend and no shipping fees at checkout. Orders are sent via trusted courier and postal services depending on your location, and you’ll receive tracking as soon as your order ships.
Do You Ship Internationally?
Yes, we ship worldwide with free shipping on all orders. Please note that any customs duties or import taxes charged by your country are the responsibility of the customer.
How Long Does It Take for Home Delivery?
Orders are processed within 1 to 2 business days. Once dispatched, international orders take 5 to 15 business days, depending on your location.
How Long Will It Take to Get My Package?
Total time is processing plus delivery. Allow 1 to 2 business days for us to prepare your order, then 5 to 15 business days for it to arrive. You’ll get a tracking link by email when it ships so you can follow it the whole way.
Payment
What Payment Methods Are Accepted?
We accept PayPal and all major credit and debit cards. Every transaction is encrypted and processed through a secure payment gateway, so your details stay safe.
How Do I Track My Order?
Once your order ships, we’ll email you a tracking number. You can also track it anytime from the Order Tracking page or by logging into your account and viewing your order history.
Can I Use a Different Payment Method?
We support the methods shown at checkout. If your preferred option isn’t listed, contact us before ordering and we’ll let you know whether we can accommodate it.
Orders & Returns
How Do I Place an Order?
Browse our shop, select the items you want, choose any options, and add them to your cart. When you’re ready, click the cart icon and proceed to checkout, enter your shipping and payment details, and confirm. You’ll get an email confirmation once your order is placed.
How Can I Cancel or Change My Order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to change or cancel it. Once an order has been dispatched it can’t be modified, but you can return it under our returns policy.
Do I Need an Account to Place an Order?
No, you can check out as a guest. Creating an account is optional but lets you track orders, save your details for faster checkout, and view your order history.
How Can I Return a Product?
We accept returns within 30 days for an exchange. Items must be unused, in original condition, and in their original packaging. To start a return or refund, email us at info@carstylestudio.com with your order number, the item photos, and an explanation of the issue with the item, and we’ll send you the next steps.
Still have a question? Get in touch with us and we’ll get back to you as soon as possible.