Overview
To be eligible for a return, your car decoration accessory must be unused, uninstalled, and in the same condition that you received it. It must also be in the original packaging with all tags, accessories, and mounting hardware included.
Please note that certain types of goods are exempt from being returned. This includes gift cards, clearance/sale items, and custom or made-to-order items.
Orders cannot be canceled once they are marked as complete. “Order complete” means the product has been handed over to the shipping company, and we no longer have control over it.
Refunds can only be issued for requests made before the product is handed over to the shipping company, if the package is not received, if you receive a defective or wrong item, or under other conditions specified in our policy.
Requirements for a Valid Refund
- Your item must be unused, uninstalled, and in the same condition that you received it. Items with 3M tape already peeled and applied, or items that have been installed in a vehicle, cannot be returned.
- It must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Or Proof of item not received / Proof of damaged or wrong item received.
- Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, shows signs of installation, or is missing parts, boxes, or mounting accessories for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds Process
Once your item photos are received and inspected, we will send you an email to notify you. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@carstylestudio.com
Exchanges
Refunds Only: We now only offer refunds instead of exchanges. If you ordered the wrong model or encounter any issues with your item, we’re here to help you get it sorted. Simply reach out to us via email at info@carstylestudio.com to initiate the refund process. You can then place a new order for the correct item.
Documentation Required: To streamline the refund process, we kindly ask for a clear photo of the item that clearly shows the problem, along with any relevant details and your order number. Please ensure that the item is photographed without being used/installed, as this will help us assess the issue accurately.
How to Initiate a Refund:
- Send us an email at info@carstylestudio.com detailing the issue with your item and your order number.
- Attach clear photos of the item, highlighting the problem. For damaged packages, take the photo immediately after unpacking.
- We’ll review your request within 24-48 hours and guide you through the refund process.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
Please do not ship the item back without contacting us first. Please refrain from sending the item to our support email directly.
Instead, kindly email us a photo of the item at info@carstylestudio.com. The picture should be taken immediately after unpacking the shipping package. Please note that we cannot process refunds for used, installed, or washed items. If a return is approved, we will provide you with the return shipping address. You will be responsible for paying for your own shipping costs for returning your item unless the item was defective or incorrect.
Need Help?
For questions related to refunds and returns, contact us at info@carstylestudio.com